Returns Policy

Returns

Thank you for purchasing our products at My Home Rocks. We understand that sometimes we change our minds, if that is the case in order to be eligible for a refund or exchange, you must return the product within 14 calendar days of your purchase this is for ONLINE ORDERS ONLY.  Please note you are responsible for the cost of returning items back to us unless we delivered the item to you in error. The product must be in the same condition/original packaging that you received it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For card payments it may take 5 to 10 business days for a refund to show up on your statement. 

Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. If the products are found to be either damaged or defective in any way at the time of delivery, you must contact us within three days of delivery of the product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.

Our return address is:

79-81 Rimrose Road

Bootle

Liverpool

L20 4HN

 

In Store 

For in store orders and over the phone orders, we have a strict NO REFUND POLICY for all items, unless faulty. However, if you change your mind, we can accept the return for an exchange or store credit. Items need to be returned to us in its original packaging and within the first 14 days of the purchase date on the receipt. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Please ensure that you take your invoice or any additional proof of purchase. We also offer no returns on sale items, so you will not be refunded or credited, these are sold as seen. We encourage customers to check all items prior to leaving the store, any damages or imperfections noticed after leaving will not be deemed as the responsibility of My Home Rocks.

 

Faulty items

If you believe an item is faulty, please contact us as soon as the fault has been noticed. We ask that you contact our customer service department via email: cs@myhomerocksltd.co.uk with the following information:

Full name and Address

Invoice Number

Date of Delivery

Photographic evidence of the fault

Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be repaired or replaced, we will remove the item and issue you a refund.

 

There are some items that we cannot accept as a return and that is bespoke items (made to order) this again, is a strict NO REFUND POLICY. Please get in contact for further information.