Thanks for purchasing our products at My Home Rocks LTD.
We understand that sometimes we change our minds, if that is the case in order to be eligible for a refund or exchange, you have to return the product within 14 calendar days of your purchase this is for ONLINE ORDERS ONLY. Please note you are responsible for the cost of returning items back to us, unless we delivered the item to you in error. The product must be in the same condition/original packaging that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For card payments it may take 5 to 10 business days for a refund to show up on your statement.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. If the products are found to be either damaged or defective in any way at the time of delivery, you must contact us within three days of delivery of the product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.
For in store orders we have a strict NO REFUND POLICY for all items, unless faulty. However, if you change your mind we can accept the return for an exchange or store credit. Items need to be returned to us in it's original packaging and within the first 14 days of the purchase date on the receipt. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
Sale items cannot be returned, once purchased. Please be aware on all ranges off Wallpaper there is no refunds/exchanges.
If anything is unclear or you have more questions feel free to contact our customer support team
If, by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.