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Online Orders
As we sell an array of products here at My Home Rocks, we use a diverse selection of couriers to deliver your order/s to you. Once your order is placed, our team will review each item on your order to determine the courier method best suitable for your order. This is also determined on the following points:
Click Collect – You will be notified when your item is available to collect from our showroom, which is usually within 1-5 working days; you will be notified via email notification. If your item is classed as 'large', then you may collect this from our warehouse location. This will be stipulated in emails/calls to confirm date, time and location. Please note, you can click and collect on any of our items, however please note that we are not subject to assist you load your vehicle, you must have the adequate team or vehicle to load and off load.
The Showroom is open Monday-Sunday, subject to Bank Holidays. The openings hours of the Showroom are as follows:
Monday-Saturday 9:30-18:00
Sunday 10:00 - 17:00
Standard Delivery – up to 5 working days. This service is automatically calculated to be available based upon the weight of your item and stock availability. This is a trackable service. Orders are packed Monday-Friday, and are usually shipped by APC Logistics, Evri or UPS or another delivery couriers suitable.To track your item please use the links that are sent to your method of contact that you entered at the checkout.
Express Delivery - up to 3 working days. This service is automatically calculated to be available based upon the weight of your item and stock availability. This is a trackable service. Orders are packed Monday-Friday, and are usually shipped by APC Logistics, Evri or UPS or another delivery couriers suitable. To track your item please use the links that are sent to your method of contact that you entered at the checkout.
Door to door service – This can take up to 7-10 working days . This service means that the item will be delivered to your door only by our courier of choice, usally on a pallet. As this item is of a weight of over 30kg, this is classed as a heavy item. This service is automatically calculated to be available based upon the weight of your item and stock availability. We would always advise to select the Two Man Set Up option, when ordering heavy items to ensure the manoeuvring of your item is actioned safely and into the property accordinly.
Two Man Delivery - This can take up to 10-14 working days . This service means that the item will be delivered to your delivery location by our courier of choice ; it will be taken to the room of choice. As this item is of a weight of over 30kg, this is classed as a heavy item and therefore would require a two-man service to assist with the delivery and set up . This service is automatically calculated to be available based upon the weight of your item and stock availability. This service is dearer than the Door to door service, as the item is needing to be lifted into the property.
Bespoke items are dealt with on a case-by-case basis, you will be notified of this via email and phone call on your orders progression
To help ensure your order arrives in time for Christmas, please take note of our Christmas delivery cut-off dates. We recommend placing your order as early as possible, as delivery times can become busier in the run-up to Christmas.
Larger Items & Furniture: Orders must be placed by Monday 30th November for delivery before Christmas.
Smaller Accessories & Web Purchases: Orders must be placed by Monday 14th December for delivery before Christmas.
Pre-Order & Bespoke Items: Please note that pre-order items and bespoke/made-to-order items are not guaranteed for delivery before Christmas. If you require a pre-order or bespoke item for Christmas, please contact us before placing your order so we can discuss the expected lead time and confirm whether Christmas delivery may be possible.
Please note that the above dates are our recommended Christmas order cut-off dates. Delivery times may vary depending on stock availability, delivery schedules and increased courier demand during the festive period. Orders placed after these dates may not be guaranteed for delivery before Christmas.
If you have any queries, we are more than happy to discuss on the phone, please call the showroom to discuss.
All orders will receive courier notifications via email and/or SMS depending on the information you have provided upon checkout. This will allow the courier to send you tracking information, updates and progressions .
Orders are packed Monday-Friday, and are usually shipped by APC Logistics unless stated otherwise. To track your item please use this link and add your tracking number and post code for full tracking updates https://apc-overnight.com/receiving-a-parcel/tracking
Ensuring adequate access for furniture delivery is crucial. Please assess whether your entrances such as: doorways and hallways provide sufficient width and height for the furniture to pass through the spaces necessary. Consider if there is enough space to manoeuvre and position the furniture in your desired location. In the event we can't access the specified room for delivery, alternative placement may be necessary (additional delivery and restocking fees may apply).
However, should our delivery team identify potential property damage or safety concerns due to undisclosed access limitations, they reserve the right to decline delivery (incurring associated fees). To avoid such situations, we strongly recommend thorough measurements and reassessment before delivery.
Any damage caused by our couriers when attempting to maneuverer the items into the customers desired location, is at the owner’s risk. If our courier believes the space is too small to access or could cause damage to paintwork or surrounding areas, and they advise you (the customer) of this, any damage that does occur will be the customers liability.
Pre-Order Terms and Conditions
Please note: Couriers are not liable to enter your home/property to deliver your item unless the correct delivery method is selected.
In Store Purchases
Delivery and Lead Time Policy
If your purchase involves a wait time or scheduled delivery, this information will be provided at the point of sale in our showroom. Standard deliveries are typically completed within 14 working days of purchase.
For Bespoke (Made-to-Measure) Orders, a maximum lead time of 16 weeks applies. Other bespoke items, such as beds, often have shorter lead times.
For inquiries regarding showroom orders, you are welcome to visit us in person, call the showroom, or contact our team via email at cs@myhomerocksltd.co.uk.
