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Disclaimer

At My Home Rocks, we offer a diverse range of delicate items crafted from various materials. To ensure clarity when choosing and caring for your purchases, we provide specific disclaimers regarding our products' characteristics:

WOODEN PRODUCTS
Our wooden items showcase the innate beauty of wood, often displaying unique features like knots and grain shading. Each piece possesses individual variations, ensuring their distinctiveness. Please note that these natural traits are not flaws but rather integral aspects of wood. Distressed ranges may include small splits that contribute to their character, typical for natural wood furniture

MIRRORED PRODUCTS
To accommodate natural fluctuations in temperature, intentional gaps exist between cut corners in mirrored items. Avoid exposing your furniture to excessive heat, as it may lead to cracking. Use non-solvent-based glass cleaners on glass or mirrored panels, taking care to avoid contact with wooden or painted sections.

GLASS ITEMS
Handcrafted glassware may contain slight imperfections such as air bubbles, tool marks, or colourirregularities, underscoring the human touch in their production. Variations in shapes, sizes, and colours among pieces are inherent to this craftsmanship.

METAL ITEMS
Handcrafted or hand-finished metal items may display welding joints and minor imperfections, contributing to their unique character and authenticity. Expect variations in colour, which is normal for handmade metal products.

STONE FINISHES
Variations in colour and veining are typical in stone finishes like marble and granite, deviating from exact pictorial representations. High-gloss furniture is susceptible to scratches and should be used with coasters or placemats to minimize them.

FABRICS
Colour fastness, fading, and changes due to environmental factors may occur in fabrics like PVC. Leather variations in sheen, texture, and natural marks are normal due to different dyeing and tanning processes.

AUX LEATHER
Polyurethane (PU) represents the look and feel of genuine leather but can be more prone to damage. Minor inconsistencies like glue marks should not be considered defects.

CERAMIC/POLYRESIN PRODUCTS
Handmade items may exhibit slight variations in shape, firing marks, glaze bubbles, or colour inconsistencies inherent to the production process.

ARTIFICIAL FLOWERS
Colours may fade over time, especially in direct or strong light, though gradual fading occurs uniformly around the product.

BEADS GEMS
Hand-added beads or gems may be loose in packaging, and rough handling may dislodge them. Handle with care.

FURNITURE HANDLES
Designed with longer tubes and larger screw holes to prevent breakage, the handles may have slight mobility, which is not a defect.

PLASTIC
Variations in plastic materials may occur due to natural properties and fabrication methods. We aim to match colours, gloss, and textures as closely as possible to provided samples.

WALL ART PAINTINGS
Variations in finishes and colours are natural due to hand applications and canvas variations. Small indentations are normal in our paint finishes.
These inherent characteristics are not considered defects or damages, and as such, credit requests for these items will not be accepted. Please note that images on our website may differ in colour due to resolution, colour settings, and monitor brightness.

DISCOUNTS
Discounts are valid for the time period set on the marketing material. Discount code attempts after the expiry date will not be granted and can only be used within the time period stated for an online order. The BAOBAB collection is excluded from all discounts on site.

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*All dimensions provided are approximate and may vary slightly

Online Orders

Thank you for purchasing our products at My Home Rocks. We understand that sometimes we change our minds, if that is the case in order to be eligible for a refund or exchange, you must return the product within 14 calendar days of your purchase being delivered; this is for ONLINE ORDERS ONLY.

Please note you are responsible for the cost of returning items back to us unless we delivered the item to you in error. The product must be in the same condition and in it's original packaging, the same way you received it and undamaged in any way. This means that the item must be returned to us undamaged and in it's original packaging allowing us to re-sell the item.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For card payments it may take 5 to 10 business days for a refund to show up on your statement.

Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. If the products are found to be either damaged or defective in any way at the time of delivery, you must contact us within three days of delivery of the product or, in the event of a defect, within three days of the date upon which you discovered the defect.

Our returns address is:

79-81 Rimrose Road
Bootle
Liverpool
L20 4HN

In Store

For in store orders and over the phone orders, we have a strict NO REFUND POLICY for all items, unless faulty. However, if you change your mind, we can accept the return for an exchange or store credit. Items need to be returned to us in its original packaging and within the first 14 days of the purchase date on the receipt. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Please ensure that you take your invoice or any additional proof of purchase. We also offer no returns on sale items, so you will not be refunded or credited, these are sold as seen. We encourage customers to check all items prior to leaving the store, any damages or imperfections noticed after leaving will not be deemed as the responsibility of My Home Rocks.

Faulty items

If you believe an item is faulty upon delivery, please contact us within 72 hours of the delivery to advise us of the fault.. We ask that you contact our customer service department via email for online orders: customercare@myhomerocksltd.co.uk with the following information:

  1. Full name and Address
  2. Invoice Number
  3. Date of Delivery
  4. Photographic evidence of the fault

For in store orders please call the showroom or email: cs@myhomerocksltd.co.uk.
Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be repaired or replaced, we will remove the item and issue you a refund.

There are some items that we cannot accept as a return and that is bespoke items (made to order) this again, is a strict NO REFUND POLICY. This also applies to items that are sold as 'Ex-Display' and are at a reduced price to reflect this. Please get in contact for further information.

Thanks for contacting us. We'll get back to you as soon as possible.

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