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Delivery Information

CHRISTMAS DELIVERY ANNOUNCEMENT - For guaranteed Christmas delivery you must place your order by 3pm on Thursday 21st December. Orders placed after this date up until the 1st January 2024, are expected to be received WC 2nd January 2024 due to the busy Christmas period and Bank Holidays around this time. Any orders that are to be delivered via a Door-to-Door or Two Man service will be notified of their expected delivery dates individually.

As we sell an array of products here at My Home Rocks, we use a diverse selection of couriers to deliver your order/s to you. Once your order is placed, our team will review each item on your order to determine the courier method best suitable for your order. This is also determined on the following points:

  • Location of delivery address . Unfortunately, we are unable to ship to Northern Ireland.
  • Number of items included in you order
  • The gross weight of your order
  • The date and time of your order was placed

When will my delivery arrive?

All orders will receive courier notifications via email and/or SMS depending on the information you have provided upon checkout. This will allow the courier to send you tracking information, updates and progress ions .

Click Collect – You will be notified when your item is available to collect , which is usually within 1-3 working days. If your item is classed as large, then you will collect this from our warehouse location. This will be stipulated in emails to confirm date/time and location.


Standard Delivery – 3-5 working days . This service is automatically calculated to be available based upon the weight of your item and stock availability. This is a trackable service. Orders are packed Monday-Friday.


Next Day Delivery - Next working day if your order is place before 15:00hrs Monday-Friday. This service is automatically calculated to be available based upon the weight of your item and stock availability. This is a trackable service.


Door to door service – This can take up to 7 working days . This service means that the item will be delivered to your door only by our courier of choice . As this item is of a weight of over 30kg, this is classed as a heavy item. This service is automatically calculated to be available based upon the weight of your item and stock availability. We would always advise to select the Two Man Set Up option, when ordering heavy items to ensure the manoeuvring of your item is actioned safely and assembled accurately.


Delivery Two Man Set up - This can take up to 7 -10 working days . This service means that the item will be delivered to your delivery location by our courier of choice ; it will be taken to the room of choice and will be set up and assembled. As this item is of a weight of over 30kg, this is classed as a heavy item and therefore would require a two-man service to assist with the delivery and set up . This service is automatically calculated to be available based upon the weight of your item and stock availability.

    Bespoke items are dealt with on a case-by-case basis, you will be notified of this via email and phone call on your orders progression.

    How is my postage calculated?

    • Click Collect - FREE
    • Under 30kg orders – Standard delivery is £ 4.99 / Next Day Delivery is £7.99
    • Door to Door Service – £ 50.00
    • Delivery Two Man Set up - £ 100.00
    • Bespoke items – Will be discussed direct

    Non-Mainland UK Deliveries

    • If you are residing outside of the UK and would like to discuss deliveries, please contact us to discuss this in more depth: customercare@myhomerocksltd.co.uk
    • Unfortunately, we are unable to ship to Northern Ireland.

    Will my item fit in my space?

    Ensuring adequate access for furniture delivery is crucial. Please assess whether your entrances such as: doorways and hallways provide sufficient width and height for the furniture to pass through the spaces necessary. Consider if there is enough space to manoeuvre and position the furniture in your desired location. In the event we can't access the specified room for delivery, alternative placement may be necessary (additional delivery and restocking fees may apply).

    However, should our delivery team identify potential property damage or safety concerns due to undisclosed access limitations, they reserve the right to decline delivery (incurring associated fees). To avoid such situations, we strongly recommend thorough measurements and reassessment before delivery.

    Any damage caused by our couriers when attempting to maneuverer the items into the customers desired location, is at the owner’s risk. If our courier believes the space is too small to access or could cause damage to paintwork or surrounding areas, and they advise you (the customer) of this, any damage that does occur will be the customers liability.

    Please note: Couriers are not liable to enter your home/property to deliver your item unless the correct delivery method is selected.

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    Thank you for purchasing our products at My Home Rocks. We understand that sometimes we change our minds, if that is the case in order to be eligible for a refund or exchange, you must return the product within 14 calendar days of your purchase this is for ONLINE ORDERS ONLY. Please note you are responsible for the cost of returning items back to us unless we delivered the item to you in error. The product must be in the same condition/original packaging that you received it and undamaged in any way.

    After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For card payments it may take 5 to 10 business days for a refund to show up on your statement.

    Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. If the products are found to be either damaged or defective in any way at the time of delivery, you must contact us within three days of delivery of the product or, in the event of a defect, within three days of the date upon which you discovered the defect.

    Our return address is:

    79-81 Rimrose Road
    Bootle
    Liverpool
    L20 4HN

    In Store

    For in store orders and over the phone orders, we have a strict NO REFUND POLICY for all items, unless faulty. However, if you change your mind, we can accept the return for an exchange or store credit. Items need to be returned to us in its original packaging and within the first 14 days of the purchase date on the receipt. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Please ensure that you take your invoice or any additional proof of purchase. We also offer no returns on sale items, so you will not be refunded or credited, these are sold as seen. We encourage customers to check all items prior to leaving the store, any damages or imperfections noticed after leaving will not be deemed as the responsibility of My Home Rocks.

    Faulty items

    If you believe an item is faulty, please contact us as soon as the fault has been noticed. We ask that you contact our customer service department via email: customercare@myhomerocksltd.co.uk with the following information:

    1. Full name and Address
    2. Invoice Number
    3. Date of Delivery
    4. Photographic evidence of the fault

    Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be repaired or replaced, we will remove the item and issue you a refund.

    There are some items that we cannot accept as a return and that is bespoke items (made to order) this again, is a strict NO REFUND POLICY. Please get in contact for further information.

    Thanks for contacting us. We'll get back to you as soon as possible.

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