CHRISTMAS DELIVERY ANNOUNCEMENT - For guaranteed Christmas delivery you must place your order by 3pm on Thursday 21st December. Orders placed after this date up until the 1st January 2024, are expected to be received WC 2nd January 2024 due to the busy Christmas period and Bank Holidays around this time. Any orders that are to be delivered via a Door-to-Door or Two Man service will be notified of their expected delivery dates individually.
As we sell an array of products here at My Home Rocks, we use a diverse selection of couriers to deliver your order/s to you. Once your order is placed, our team will review each item on your order to determine the courier method best suitable for your order. This is also determined on the following points:
- Location of delivery address . Unfortunately, we are unable to ship to Northern Ireland.
- Number of items included in you order
- The gross weight of your order
- The date and time of your order was placed
When will my delivery arrive?
All orders will receive courier notifications via email and/or SMS depending on the information you have provided upon checkout. This will allow the courier to send you tracking information, updates and progress ions .
Click Collect – You will be notified when your item is available to collect , which is usually within 1-3 working days. If your item is classed as large, then you will collect this from our warehouse location. This will be stipulated in emails to confirm date/time and location.
Standard Delivery – 3-5 working days . This service is automatically calculated to be available based upon the weight of your item and stock availability. This is a trackable service. Orders are packed Monday-Friday.
Next Day Delivery - Next working day if your order is place before 15:00hrs Monday-Friday. This service is automatically calculated to be available based upon the weight of your item and stock availability. This is a trackable service.
Door to door service – This can take up to 7 working days . This service means that the item will be delivered to your door only by our courier of choice . As this item is of a weight of over 30kg, this is classed as a heavy item. This service is automatically calculated to be available based upon the weight of your item and stock availability. We would always advise to select the Two Man Set Up option, when ordering heavy items to ensure the manoeuvring of your item is actioned safely and assembled accurately.
Delivery Two Man Set up - This can take up to 7 -10 working days . This service means that the item will be delivered to your delivery location by our courier of choice ; it will be taken to the room of choice and will be set up and assembled. As this item is of a weight of over 30kg, this is classed as a heavy item and therefore would require a two-man service to assist with the delivery and set up . This service is automatically calculated to be available based upon the weight of your item and stock availability.
Bespoke items are dealt with on a case-by-case basis, you will be notified of this via email and phone call on your orders progression.
How is my postage calculated?
- Click Collect - FREE
- Under 30kg orders – Standard delivery is £ 4.99 / Next Day Delivery is £7.99
- Door to Door Service – £ 50.00
- Delivery Two Man Set up - £ 100.00
- Bespoke items – Will be discussed direct
Non-Mainland UK Deliveries
- If you are residing outside of the UK and would like to discuss deliveries, please contact us to discuss this in more depth: firstname.lastname@example.org
- Unfortunately, we are unable to ship to Northern Ireland.
Will my item fit in my space?
Ensuring adequate access for furniture delivery is crucial. Please assess whether your entrances such as: doorways and hallways provide sufficient width and height for the furniture to pass through the spaces necessary. Consider if there is enough space to manoeuvre and position the furniture in your desired location. In the event we can't access the specified room for delivery, alternative placement may be necessary (additional delivery and restocking fees may apply).
However, should our delivery team identify potential property damage or safety concerns due to undisclosed access limitations, they reserve the right to decline delivery (incurring associated fees). To avoid such situations, we strongly recommend thorough measurements and reassessment before delivery.
Any damage caused by our couriers when attempting to maneuverer the items into the customers desired location, is at the owner’s risk. If our courier believes the space is too small to access or could cause damage to paintwork or surrounding areas, and they advise you (the customer) of this, any damage that does occur will be the customers liability.
Please note: Couriers are not liable to enter your home/property to deliver your item unless the correct delivery method is selected.