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FAQs

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and online banking transfers. Rest assured, all transactions are secure and encrypted to protect your financial information.

How do I track my order after purchase?

Once your order is confirmed and shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery and its estimated arrival date.

Do you offer assembly services for furniture?

Yes, we understand that some furniture pieces can be complex to assemble. We offer assembly services for select items, and you can choose this option during checkout. Our professional assembly team will ensure your furniture is set up correctly and ready to use.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery. For non-damaged products, you can initiate a return or exchange within 30 days of receiving the order. Please review our Returns & Exchanges policy on our website for more details.

Can I customize furniture pieces to suit my preferences?

We offer a range of customizable options for select furniture items. Depending on the product, you may be able to choose from various finishes, fabrics, colors, and dimensions. Look for the "Customize" button on the product page to explore available options and create a piece that matches your style perfectly.

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*All dimensions provided are approximate and may vary slightly

Online Orders

Thank you for purchasing our products at My Home Rocks. We understand that sometimes we change our minds, if that is the case in order to be eligible for a refund or exchange, you must return the product within 14 calendar days of your purchase being delivered; this is for ONLINE ORDERS ONLY.

Please note you are responsible for the cost of returning items back to us unless we delivered the item to you in error. The product must be in the same condition and in it's original packaging, the same way you received it and undamaged in any way. This means that the item must be returned to us undamaged and in it's original packaging allowing us to re-sell the item.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For card payments it may take 5 to 10 business days for a refund to show up on your statement.

Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. If the products are found to be either damaged or defective in any way at the time of delivery, you must contact us within three days of delivery of the product or, in the event of a defect, within three days of the date upon which you discovered the defect.

Our returns address is:

79-81 Rimrose Road
Bootle
Liverpool
L20 4HN

In Store

For in store orders and over the phone orders, we have a strict NO REFUND POLICY for all items, unless faulty. However, if you change your mind, we can accept the return for an exchange or store credit. Items need to be returned to us in its original packaging and within the first 14 days of the purchase date on the receipt. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Please ensure that you take your invoice or any additional proof of purchase. We also offer no returns on sale items, so you will not be refunded or credited, these are sold as seen. We encourage customers to check all items prior to leaving the store, any damages or imperfections noticed after leaving will not be deemed as the responsibility of My Home Rocks.

Faulty items

If you believe an item is faulty upon delivery, please contact us within 72 hours of the delivery to advise us of the fault.. We ask that you contact our customer service department via email for online orders: customercare@myhomerocksltd.co.uk with the following information:

  1. Full name and Address
  2. Invoice Number
  3. Date of Delivery
  4. Photographic evidence of the fault

For in store orders please call the showroom or email: cs@myhomerocksltd.co.uk.
Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be repaired or replaced, we will remove the item and issue you a refund.

There are some items that we cannot accept as a return and that is bespoke items (made to order) this again, is a strict NO REFUND POLICY. This also applies to items that are sold as 'Ex-Display' and are at a reduced price to reflect this. Please get in contact for further information.

Thanks for contacting us. We'll get back to you as soon as possible.

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